Refund Policy

1. Overview

At Khodraxncroz, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns, refunds, and cancellations in accordance with European Union consumer protection laws.

2. Right of Withdrawal (EU Consumers)

2.1 14-Day Withdrawal Period

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. This withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use any of the following methods:

• Email: admin@khodraxncroz.world
• Post: Tweede Oosterparkstraat 163A, 1092 BE Amsterdam, Netherlands

Your withdrawal request should include:

• Your name and address
• Order number and date
• A clear statement of your intention to withdraw

2.3 Effects of Withdrawal

If you withdraw from your purchase, we shall reimburse all payments received from you, including delivery costs (except for supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer).

We will make the reimbursement using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

2.4 Voluntary extended return window (commercial policy)

In addition to your statutory 14-day right of withdrawal, we may offer an extended period of up to 30 days from delivery for returns of unopened products in original packaging, where this does not conflict with mandatory law. This commercial extension does not replace or shorten your statutory rights; if you exercise the statutory withdrawal within 14 days, those rules apply regardless of this section.

3. Return Conditions

3.1 Eligible Returns

To be eligible for a return, items must meet the following conditions:

• The product is in its original, unopened packaging
• The product seal has not been broken or tampered with
• For statutory withdrawal: the return is initiated within 14 days of receiving the product (or within any longer voluntary period we offer for unopened goods)
• You have proof of purchase (order confirmation, receipt)

3.2 Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products where the safety seal has been broken
• Products that show signs of use or tampering

This exception is in accordance with Article 16(e) of the EU Consumer Rights Directive regarding sealed goods not suitable for return due to health protection or hygiene reasons.

4. Return Procedure

4.1 Initiating a Return

1. Contact us at admin@khodraxncroz.world with your order details
2. Receive return authorization and instructions
3. Pack the product securely in its original packaging
4. Ship the product to the address provided
5. Keep proof of shipment (tracking number)

4.2 Return Shipping Costs

When exercising your right of withdrawal, you will bear the direct cost of returning the goods. We recommend using a tracked shipping service for your protection.

4.3 Return Address

Please send returns to:

Khodraxncroz
Tweede Oosterparkstraat 163A
1092 BE Amsterdam
Netherlands

5. Refund Processing

5.1 Refund Timeline

Once we receive your returned item and verify it meets our return conditions, we will process your refund. Refunds are typically processed within:

• Inspection: 1-3 business days after receiving the return
• Processing: 3-5 business days for the refund to be initiated
• Bank Processing: 5-10 business days for the refund to appear in your account (varies by payment method and bank)

5.2 Refund Method

Refunds will be issued to the original payment method used for the purchase. We are unable to issue refunds to different payment methods or accounts.

6. Damaged or Defective Products

6.1 Reporting Damaged Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

• Your order number
• Photographs of the damaged item and packaging
• Description of the damage or defect

6.2 Resolution

For verified damaged or defective products, we will offer:

• A replacement product shipped at no additional cost, or
• A full refund including original shipping costs

7. Order Cancellation

7.1 Before Shipment

If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has not yet been processed for shipping, we will cancel it and provide a full refund.

7.2 After Shipment

Once an order has been shipped, it cannot be cancelled. You will need to follow the return procedure outlined above after receiving the product.

8. Partial Refunds

Partial refunds may be granted in certain situations:

• Products with obvious signs of use (if accepted at our discretion)
• Missing original packaging or accessories
• Products returned more than 14 days after delivery but accepted as a goodwill gesture

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

10. Legal Rights

This refund policy does not affect your statutory rights. Under EU consumer law, you have additional protections including:

• Right to a remedy if goods are faulty or not as described
• Right to repair, replacement, or refund for defective products
• Protection against unfair contract terms

11. Disputes

If you are not satisfied with how we have handled a return or refund, you may:

• Contact us to escalate your concern
• Use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
• Contact your national consumer protection authority

12. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to the Website. The policy in effect at the time of your purchase will apply to that transaction.